Contacts
There are a number of ways you can raise any questions or concerns about your treatment in hospital or community health service:
Directors, Health Service Clinical Governance Units
Health Care Complaints Commission
HCCC Telephone toll free in NSW: 1800 043 159
Office address: Level 13, 323 Castlereagh St, Sydney NSW 2000
Hours of business: 9am -5pm, Monday to Friday
Postal address: Locked Mail Bag 18, Strawberry Hills, NSW 2012
Telephone: (02) 9219 7444
Fax: 9281 4585
People using telephone typewriters should call 02 9219 7555
Email: hccc@hccc.nsw.gov.au
Private Health Care Complaints
If you have a concern about treatment that you or someone you know has received from health services other than the public health system, the following list of contacts will help you decide how to proceed:
Aged Care Complaints Resolution Scheme
For healthcare in a Commonwealth-funded aged-care service
NSW Medical Board
For treatment by a general practitioner in private practice