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Complaint or Concern about a Clinician - Principles for Action

Doc type: Policy Directive
Compliance with this policy directive is mandatory.

Doc No.: PD2006_007

Functional Group - Sub Group:
Clinical/ Patient Services - Incident management
Clinical/ Patient Services - Governance and Service Delivery
Personnel/Workforce - Conduct and ethics
Personnel/Workforce - Occupational Health & Safety

Summary
The policy describes the principles for managing complaints or concern regarding all clinicians and outlines the roles and responsibilities for ensuring all complaints or concerns are managed by the PHO, and outlines the legislative responsibility for doing so.

Date of Publication: 30 January 2006

Replaces:

  • Complaint or Concern About a Clinician - Management [PD2005_610]
Author Branch: Quality and Safety

This document applies to: Area Health Services/Chief Executive Governed Statutory Health Corporation, Board Governed Statutory Health Corporations, Affiliated Health Organisations - Non Declared, Community Health Centres, Dental Schools and Clinics, Government Medical Officers, NSW Ambulance Service, NSW Dept of Health, Public Hospitals

Audience: Administration, all clinical staff

Distributed to: Public Health System, Community Health Centres , Dental Schools and Clinics, Divisions of General Practice, Government Medical Officers, Health Associations Unions, Health Professional Associations and Related Organisations, NSW Ambulance Service , NSW Department of Health, Public Health Units, Public Hospitals, Tertiary Education Institutes

Review Date: 30 January 2011

File No: 05/4484-1

Status: Active

File link: Complaint or Concern about a Clinician - Principles for Action
File size: 66Kb

Complaint or Concern about a Clinician - Principles for Action

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