Key Drivers of Demand in the Emergency Department
NSW Health, like other states, experienced a significant increase in Emergency Department (ED) demand in 2005/06. In August 2007 Booz Allen Hamilton was commissioned to analyse what the key drivers of demand were and to assess underlying root causes contributing to the increase in ED demand. The study was, in particular, focused on exploring the question whether the demand for emergency department services had been increasing as a result of 'demand transfer' from primary care.
File link: Key Drivers of Demand in the Emergency Department
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