Delivering services to patients is the first consideration

The Rostering Best Practice team (RBPT) has responsibility for leading the program of work which reviews, supports, and drives improvement initiatives in rostering practices across all staffing groups in NSW Health.

Learn more about rostering

Right people, right skills, right place, right time

Rostering is considered a crucial element to ensure an environment that provides high quality and safe care. To date there has been very little in the way of documented rostering guidelines, training or education for staff with rostering responsibilities.

Explore the six principles of best practice rostering

Methodology and process

A typical engagement with the Rostering Best Practice Team (RBPT) will last from 6 to 9 months, depending on the district or network's needs and the agreed scope of work. The RBPT runs multiple engagements across the state at any one time.

Find out more


Resource manual

The NSW Health Rostering Resource Manual contains principles, rostering guidelines and tools to facilitate best practice rostering and reporting across NSW.

More information

Resources and links

There are a variety of Resources and links available to support best practice rostering throughout NSW Health. In addition to this, the Rostering Portal contains Other links and resources.


"We finally have a written procedure and written resource that we can access for rostering. I don't think we've ever had that during the 35 years I've been in nursing. We have been managing for a very long time and I've never been able to go and say what I should be doing - so I think it's great!"

- Nurse Manager, NSW Health

Staffing Intelligence Application (SIA)

The Staffing Intelligence Application (SIA) is an analytical tool developed by the Rostering Best Practice Team (RBPT) for executives of NSW Health organisations to discover workforce trends and patterns in relation to staff rostering.

Learn about SIA

Contact us

Please contact us at any stage:
Email: moh‑rostering@health.nsw.

Phone: (02) 9391 9774​​​

Allocated Days Off

Common questions around ADOs can be found in our ​Allocated Days Off (ADOs) - Frequently asked questions (FAQ)​.

Effective from 21st October 2019, the ADO accrual method for full-time nurses and midwives is based on hours worked rather than counting shifts.

The new method better accommodates the calculation and management of ADOs for eligible full-time nurses and midwives who work varying shift lengths in a roster cycle, to ensure they are provided with an accurate number of ADOs per year.

The ADO balances will be recalculated in StaffLink as of 21st October 2019 and the new balances will be shown in StaffLink as 'ADO in Hours'. The 'ADO in Days' balance will then be displayed as '0' from this date.


Effective from 3rd July 2020, two new skills have been created to assist with the identification of staff who have been upskilled to assist in the event of a surge in demand for intensive care beds in response to COVID-19.

It is important that managers update HealthRoster and assign these skills to relevant staff by 31st July 2020.

Rostering Portal

A Rostering Portal has been designed to support the consolidation of information about rostering in NSW Health. It contains the key rostering documents produced by the Ministry of Health and relevant links to resources and information produced by other Health agencies involved in rostering including eHealth and HealthShare.


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Page Updated: Friday 3 July 2020
Contact page owner: System Performance Support