There are two parts to starting your plan:

Receiving and understanding my NDIS plan

After your planning meeting the NDIA will review the information from the planning meeting and any other necessary documentation. Sometimes you may be asked for further information after the planning meeting. The time from your planning meeting to receiving your plan can vary. If you would like to follow up on the progress of your plan, you can contact the NDIA.

Once the plan has been approved you should receive a notification from the NDIA. You will receive some information and a code to access the myplace participant portal through your mygov online account.

The myplace participant portal is where you can:

  • find your NDIS plan
  • see your available funding
  • find providers
  • make payment requests (if you are self-managing your NDIS plan).

At this point you should have a plan implementation meeting with your LAC or support coordinator to discuss the plan and how to implement it.

Choosing service providers

Once you have received your NDIS plan and you understand what’s in it, you can start choosing service providers. A service provider is a person or agency who provides a service or a product under the NDIS. Service providers include support workers, therapists, support coordinators, and providers of equipment and consumables.

There is a growing market of service providers and it is important to find one who understands and will meet your needs. If you are unsure if a service provider may be able to meet your needs you can ask a health professional for advice. Look at our tips for choosing the right service provider.

There are a number of websites and apps that may assist you with finding a service provider:

Helpful information can be found on:

Page Updated: Wednesday 15 May 2019
Contact page owner: Government Relations