As users of the services, mental health consumers, their families and carers have a lot of valuable information to share on improvements that can be made to mental health services, including:
- service planning
- policy development
- setting priorities
- training and evaluation
- addressing quality issues in the delivery of mental health services.
The process of sharing this information with health services is called participation. Participation also refers to the process of engaging consumers, and their families and carers, in decision-making about their own care or that of the person they are caring for.
Mental health associations and advisory groups
There are many community managed organisations (CMOs) that support participation from consumers and their families and carers. See Mental health organisations and advisory groups.
Peer workers (consumer workers)
Peer workers - also called consumer workers - are employees of NSW Health who have a lived experience of mental illness or mental health issues. Peer workers are employed, either paid or voluntary, in various roles in local health districts throughout NSW. Read more about peer workers.
Partners in your health
The NSW and Australian Governments want to ensure that consumer and community participation of your health matters continues through sharing information and making decisions together. See Government partners in your health for information about:
- Your Experience of Service (YES) survey
- Consumer Sub-committee of the Mental Health Program Council
- My Health Record.