New Street Services provide therapeutic services for children and young people aged 10 to 17 years who have engaged in harmful sexual behaviours towards others, and their families and caregivers. New Street Services work with the young person to assist them to understand, acknowledge, take responsibility for and cease the harmful sexual behaviour.
New Street Services have a defined and evidence-informed model of operation. The New Street Service model involves working with the whole family unit, and engaging with other agencies and community services to sustain and support interventions. Central to the model is the principle of safety, both for any children that have been sexually harmed and for the young person engaged in the harmful behaviour who may themselves be a victim of ​abuse and neglect. New Street Services also provide a range of training and consultation services to other organisations, for example out-of-home care agencies.
New Street Services prioritise Aboriginal young people. All New Street employees are trained and committed to ensuring cultural safety. Identified Aboriginal Counsellor Positions are in place at every New Street Service as part of this commitment.
A Senior Clinical Advisor working from The Sydney Children’s Hospitals Network provides clinical supervision and consultation to New Street Service Coordinators and teams.
A 2014 evaluation of New Street Services found that the service has achieved significant outcomes with young people and their families, with positive impacts for both individuals and the child protection system as a whole. Economic evaluation has found New Street Services provide clear economic benefits for government.

New Street locations

New Street Services operate from Western Sydney (North Parramatta, servicing Sydney and Central Coast), Hunter New England (Tamworth and Newcastle), Western New South Wales (Dubbo), Illawarra Shoalhaven (Wollongong). An additional New Street Service will open in Murrumbidgee (Wagga Wagga) and Northern NSW (Lismore) in 2019. All New Street Services provide outreach services from additional sites within the Local Health Districts they service.

Referral and service enquiries

New Street Service Location

New Street Illawarra Shoalhaven
Illawarra Shoalhaven LHD

Cringila (Wollongong) and Nowra
Phone: (02) 4274  0671
New Street Sydney and Central Coast
Western Sydney LHD
Grounds of Cumberland Centre
5 Fleet Street, North Parramatta
Locked bag 7118, Parramatta CBD, NSW 2124
Phone: (02) 9840 4088 Fax: (02) 9840 4090
Rural New Street Hunter New England
Hunter New England LHD
Locked Bag 9783, Tamworth NEMSC, NSW 2348
Tamworth Phone: (02) 6767 8860 Fax: (02) 6767 8625
Newcastle Phone: (02) 4915 1756 Fax: (02) 4915 1755

Rural New Street Western
Western NSW LHD

Post Office Box 4061, Dubbo NSW 2830
Phone: (02) 6841 6800 Fax: (02) 6883 640
Clinical Advisor New Street Services
The Sydney Children’s Hospitals Network

The Children’s Hospital at Westmead
Locked Bag 4001, Westmead NSW 2145

Page Updated: Wednesday 5 September 2018