Patient Transport Service is a NSW Health service for patients who require transport to, or from, a health facility such as a hospital or rehabilitation unit but do not need a time-critical emergency ambulance. Patients must be assessed by a medical practitioner or registered nurse as medically unsuitable for community, public or private transport before being eligible for PTS.

Purpose of PTS

Patient Transport Service has historically been provided by a combination of NSW Ambulance and individual local health district fleets. However, in 2014, NSW Health began the process of separating emergency and non-emergency transport services to:

  • allow NSW Ambulance emergency vehicles to focus on emergency transport
  • centralise non-emergency transport in greater metropolitan Sydney. 

This new approach is designed to improve the coordination of patients requiring non-emergency transport; align current resources to ensure patients receive the most appropriate level of care for transport; and create a standardised and consistent level of service. 

Working side by side with NSW Ambulance, PTS aims to improve patient flow through emergency departments and hospitals, and increase the availability of emergency ambulances for life saving and critical incidents.

PTS is currently undertaking a major improvement program called PTS Towards 2020​​ to improve patient safety, experience and flow; increase productivity and ensure financial sustainability. ​

What we do

The Greater Metropolitan Booking Hub, based in Parramatta, coordinates the booking and dispatching of all non-urgent patient transport bookings in greater metropolitan Sydney and Hunter New England.

The Greater Metropolitan Booking Hub also provides technical and after-hours operational support to Regional Satellites in Port Macquarie, Tamworth, Dubbo, Wagga Wagga and Goulburn.

The Operational Fleets are responsible for transporting patients to and from public and private health facilities.

In 2015, PTS:

  • transported more than 190,000 patients
  • dispatched more than 36,000 vehicle shifts
  • drove more than 8,000,000km
  • managed more than 360,000 phone calls
  • reduced the volume of NEPT activity undertaken by the NSW Ambulance emergency fleet from 8.7% to 3.7%.


December 2016 – Phase 1 of Goulburn Regional Satellite complete.

July 2016 – Single PTS fleet established.

May 2016 – Dubbo Regional Satellite opens.

February 2016 – Port Macquarie Regional Satellite opens.

October 2015 - NSW Minister for Health announced the consolidation of eight greater metropolitan LHD NEPT fleets and the NSW Ambulance ‘green fleet’ into a single service managed by HealthShare NSW. 

6 December 2014 – Transition of all scheduling and dispatching functions from NEPT vehicles from NSW Ambulance ‘green fleet’ and eight greater metropolitan LHD fleets complete and being managed centrally by Greater Metropolitan Booking Hub.

6 December 2014 - Tamworth Regional Satellite opens.

November 2014 – Wagga Wagga Regional Satellite opens.

May 2014 - The Greater Metropolitan Booking Hub, managed by HealthShare NSW, is established.​

8 December 2012 - The NSW Minister for Health announced the NSW Ambulance Reform Plan. Key components of the strategy were:

  • establishing PTS as a separate service from the urgent, emergency service provided by NSWA
  • implementing a centralised booking system which will manage all PTS transport requests
  • engaging a range of providers including community, existing NSW Ambulance 'green fleet', local health district (LHD) transport services and private providers to provide existing and future PTS services.
Page Updated: Wednesday 1 August 2018
Contact page owner: HealthShare NSW