Compliments and complaints​

Patient Transport Service aims to provide an outstanding customer experience and your feedback is very important to us. 

If you feel that you have not received the experience you expected, we'd like you to let us know so we can get it right.

Here's how you can let us know. 


Call (02) 9685 4545
Monday-Friday, 8:30am to 5pm


Forward your correspondence to:
Customer Experience Team, PTS
PO Box 8322, Parramatta, NSW 2150


If you are deaf, hearing-impaired or speech-impaired, you can contact us through the National Relay Service
TTY users can phone 133 677, then ask for (02) 9685 4545.
Speak and Listen users can phone 1300 555 727,  then ask for (02) 9685 4545.
Internet relay users connect to the National Relay Service​, then ask for (02) 9685 4545. 
Page Updated: Monday 22 October 2018
Contact page owner: HealthShare NSW